General Returns Policy
At Sculptees, our customer’s satisfaction is very important to us. If you are not completely satisfied with an item you’ve purchased, you may return it within 30 days of the ship date for a full refund of the merchandise price. Some restrictions may apply.
All returns require an RMA (Return Merchandise Authorization) number.
Your return does not have to be back in our facility within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA).
How To Return An Item
Step 1 – Please email us at firstname.lastname@example.org or call (800) 953-5211 ext 2 to receive an RMA number.
Step 2 – Package your returned item in the original packaging, with all tags attached.***
Step 3 – Please include the shipment invoice (packing slip) and write on the back of the packing slip the reason for your return, and indicate whether you are requesting a refund or an exchange:
Possible reasons for your return:
- Not as expected
- Arrived too late
- Wrong item on Invoice
- Wrong item shipped
- Wrong color, size, etc.
- Not as advertised
What you are requesting:
- Refund or exchange
Please send your returned items via FedEx, UPS or USPS to:
6030 Daybreak Circle A150 #314
Clarksville, MD 21029
The customer is responsible for the cost of return shipping.
Refund & Replacement Information
Upon arrival at the Distinctive Stores facility all returned items are inspected. Your refund or replacement will be processed after we receive, inspect, and verify your return.
We will process your refund or replacement within 7 business days (not including Saturday, Sunday, or holidays) of delivery to our return center. Please check return tracking to know the date we received your item. Your refund may take one to two additional days to post to your original method of payment.
We will notify you via email with the details of your refund or replacement order as soon as it has been fully processed.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Special Return Policy
Defective products can only be returned in exchange for the exact same product, or, the purchase price will be refunded back to your original payment method. Defective products may only be returned within 30 days from the ship date.
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
Due to the sanitary nature of undergarments, Distinctive Stores is unable to accept returns of undergarments, unless they are in their original un-opened packaging.
Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed above, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.
When trying on goods, please do so after bathing and before any sweat, lotions, deodorants, powders or fragrances are present on the skin to prevent marking the garment.
We reserve the right to refuse returns on items that have been damaged or soiled.
We will not process a full refund for items which are deemed unsellable (i.e. soiled, damaged, odorous). Items that are considered unsellable can be processed in two ways:
- Refund of 50% of the original purchase price.
- Return of the unsellable item to the customer.
Please take these stipulations into account when trying on all items to ensure a full refund.